Client Onboarding Analyst

Quick Facts

Role: Client Onboarding Analyst

Focus: End-to-end client onboarding, documentation validation, compliance coordination, and SLA/quality delivery.

Description

Manage end-to-end client onboarding, covering account opening, account maintenance, and system setup. Prepare, review, and validate client documentation while monitoring onboarding cases and handling urgent requests and escalations. Coordinate with Compliance, KYC Quality Control, Tax, Business Risk, and other internal teams to ensure regulatory adherence and service delivery against SLAs.

Responsibilities

• Handle onboarding lifecycle for new and existing clients, including system setup
• Prepare, issue, review, and validate client documentation
• Monitor onboarding cases, pending requests, and service-related activities
• Communicate with clients to clarify requirements and resolve onboarding issues
• Collaborate with Compliance, Business Risk, KYC Quality Control, Tax, and other teams
• Manage urgent requests, escalations, and complex onboarding matters
• Ensure alignment with internal policies, regulatory requirements, and risk management standards
• Track service delivery against SLAs, quality standards, and operational deadlines
• Identify onboarding process inefficiencies and implement improvements
• Support onboarding projects and cross-functional initiatives
• Analyze complex operational issues and provide practical solutions
• Act as a Subject Matter Expert (SME) for internal stakeholders
• Monitor client satisfaction and maintain relationships with internal/external stakeholders

Requirements

• 3–5 years of professional experience in documentation review, KYC, AML Compliance, account opening, or a similar financial services role
• Proficiency in Microsoft Office applications
• Proficiency in written and spoken English
• Strong analytical, problem-solving, and organizational skills
• Excellent attention to detail and ability to prioritize multiple tasks
• Experience handling urgent requests and escalations
• Strong written and verbal communication and interpersonal skills
• Ability to work independently with limited supervision and collaborate effectively in a team
• Ability to work in a high-volume, deadline-driven, risk-sensitive environment
• Bachelor’s degree or equivalent professional experience

Benefits

• Private medical care
• Co-financing for the sports card
• Constant support of a dedicated consultant
• Employee referral program