Software Engineer

Quick Facts

• Role: Software Engineer

Description

Entry-level Software Engineer focused on learning to build reliable, maintainable AI-native and cloud-native software. You’ll work on well-defined features with close guidance, develop clean and testable code, contribute to AI/ML feature integration, and build capabilities on the ServiceNow platform. The role emphasizes strong fundamentals, mentorship, collaboration, and continuous learning.

Responsibilities

• Develop and own well-scoped software features/components under senior guidance

• Write maintainable code with comprehensive unit tests; follow coding standards

• Contribute to AI-native features (prompt design support, API integration, basic evaluation)

• Work from design through testing and deployment with team support

• Troubleshoot and debug in development/staging; escalate complex issues

• Follow secure coding practices, including responsible customer data handling and AI safety

• Participate in code reviews and incorporate feedback

• Learn and contribute to CI/CD practices and automated testing/deployment pipelines

• Build ServiceNow features/customizations under supervision (workflows, business rules, automation)

• Create forms and dashboards; learn data modeling and query optimization

• Contribute to ServiceNow plugin/app development and follow best practices

• Learn ServiceNow APIs, web services, and integration patterns

• Support ServiceNow application maintenance and assigned-feature troubleshooting

• Participate in mentorship, pair programming, code reviews, and sprint planning

• Communicate progress, blockers, and technical challenges; ask clarifying questions

• Support knowledge sharing and help newer teammates

• Assist with customer issue triage, bug fixing, documentation, and root-cause learning under supervision

Benefits

• Base pay guideline: $125,700 - $194,800 plus equity (when applicable)

• Variable/incentive compensation and benefits (including health plans)

• 401(k) plan with company match; ESPP

• Flexible spending accounts; matching donations

• Flexible time away and family leave programs

Additional Information

• Work personas may be flexible, remote, or required in office depending on role and location

• Equal opportunity employer; accommodations available for the application process