Senior Engineering Manager (Agentic AI)

Quick Facts

• Role: Senior Engineering Manager (Agentic AI)

• Focus: People leadership and technical strategy for AI-native, cloud-native software engineering

• Platform: ServiceNow

Description

Lead a team of software engineers building AI-native, cloud-native applications on the ServiceNow platform for mission-critical finance and procurement operations. You combine deep technical credibility with strong people management to drive hiring, execution, quality, and AI-native innovation, including responsible AI guardrails. Partner with product and cross-functional stakeholders to define roadmaps, architecture, and long-term technical initiatives.

Responsibilities

• Build, grow, and develop a high-performing, diverse engineering team; set goals and performance metrics; conduct regular 1:1s; coach and guide career development

• Foster psychological safety, learning, ownership, and experimentation

• Own hiring strategy and execution: sourcing, candidate evaluation, technical interviews/assessments, onboarding, and addressing capability gaps

• Set technical direction: architecture and technology decisions, AI/ML alignment, architectural reviews, and quality/security standards

• Drive delivery execution: sprint goals, prioritization, blocker removal, velocity/quality/customer metrics, retrospectives, capacity planning, and on-call participation

• Engage customers and stakeholders: escalations, customer-critical incident response, and feedback loops into product improvements

• Provide organizational leadership: model values, support leadership bench strength, mentor peers, and promote inclusion and sustainable pace

• Lead AI-native innovation: coach prompt engineering, retrieval systems, and agentic workflows; implement evaluation-driven development, hallucination detection, and model performance monitoring; reinforce responsible AI principles and guardrails

Requirements

• 12+ years professional software development; 5+ years in AI-native systems and/or cloud-native architecture

• 4+ years people management experience leading software engineers

• 3+ years managing application development on SaaS platforms (ServiceNow, Salesforce, or similar)

• 3+ years hands-on AI/ML experience including LLM integration, prompt engineering, and responsible AI

• Expert-level knowledge of CI/CD, testing, security, and deployment

• Strong technical credibility and hands-on coding ability; able to collaborate with IC4/IC5 engineers

• Deep proficiency in Python, Java, and JavaScript; knowledge of ServiceNow scripting and platform APIs

• Proven ability to deliver business results, scale teams, and drive accountability

• Strong communication, coaching, mentoring, and cross-stakeholder influence skills

• Experience with Agile and Scrum

• Understanding of data security, compliance, and responsible AI practices

• Bachelor’s degree in computer science, engineering, business, or related field

Benefits

• Base pay guideline: $201,300–$352,300, plus equity (when applicable), variable/incentive compensation, and benefits

• Health plans, flexible spending accounts, 401(k) with match, ESPP, and matching donations

• Flexible time away plan and family leave programs