Medical Support Assistant (MSA)

Quick Facts

• Role: Medical Support Assistant (MSA)

• Focus: Patient scheduling and administration in a primary care clinic

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Telework: Not available

Description

The Medical Support Assistant (MSA) performs duties for the Primary Care Service at the Burlington VA Clinic, including receiving, intake, and indexing of health and administrative information. The role interfaces with PC applications and multiple VistA applications, handling scheduling and coordinating appointments according to VHA national scheduling guidelines, and ensuring encounter forms and patient records are properly completed.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and/or consults based on provider orders

• Enter no-show information and monitor the electronic wait list

• Prepare for clinic visits and monitor inpatient/outpatient appointments for assigned areas

• Ensure encounter forms are completed to obtain appropriate workload credit

• Verify and update patient demographics and insurance information

• Process emergency and non-emergency transfers to other VA facilities or private hospitals

• Handle basic eligibility, co-pays, and preauthorization requirements for specific coverage

• Operate office automation tools to support patient care and manage sensitive patient information

Requirements

• U.S. citizenship

• High school diploma or equivalent (GED or proficiency certificate)

• Proficiency in written and spoken English

• Complete all required application steps, including an online assessment

• Selective Service registration for eligible males

• Subject to background/security investigation

• Complete online onboarding and provide acceptable identification for I-9

• REAL ID-compliant identification required (effective May 7, 2025)

• Participate in the seasonal influenza vaccination program for VA Health Care Personnel

• Meet VA physical requirements (VA Directive/Handbook 5019)

• Complete the required trial period (1–2 years) and obtain written certification to continue employment

Benefits

A comprehensive U.S. government employee benefits package is provided; eligibility depends on the type of position you hold and your employment status.