Medical Support Assistant

Quick Facts

• Role: Medical Support Assistant (MSA) for Primary Care Service

• Location: Burlington VA Clinic

• Schedule: Monday–Friday, 8:00 AM–4:30 PM

• Telework: Not available

• Virtual: Not a virtual position

Description

The Medical Support Assistant (MSA) handles receipt, intake, and indexing of health and administrative information and supports patient care operations. The role uses PC applications and multiple VistA applications to manage scheduling and clinic preparation tasks. The MSA interprets and verifies provider orders in line with VHA national scheduling guidelines.

Responsibilities

• Schedule, cancel, and reschedule patients’ appointments and/or consults

• Enter no-show information

• Monitor the electronic wait list

• Prepare for clinic visits

• Monitor inpatient and outpatient appointments for assigned areas

• Ensure encounter forms are completed to obtain appropriate workload credit

• Verify and update demographics and insurance information

• Process emergency and non-emergency transfers to other VA facilities or private hospitals

• Perform basic eligibility, co-pay, and preauthorization requirements

• Interface professionally with patients, providers, and internal/external customers

Requirements

• U.S. citizen

• High school diploma, GED equivalent, or proficiency certificate

• Proficient in written and spoken English

• Complete all application steps, including an online assessment

• Subject to background/security investigation

• Selective Service registration for eligible males

• Complete online onboarding and provide acceptable identification documents

• Seasonal influenza vaccination is required

• Must complete a 1- or 2-year trial period with potential termination unless certified

Benefits

Federal benefits are available to eligible employees; eligibility depends on position type and schedule.