Senior Technology Solutions Specialist

Quick Facts

• Role: Senior Technology Solutions Specialist

Description

Performs advanced troubleshooting, leads resolution of escalated technical issues, and mentors others. Installs, upgrades, customizes, tunes, and maintains software and hardware; conducts acceptance and integration testing; and supports vendor implementations. Independently analyzes, designs, develops, implements, and maintains COTS applications, and contributes to enterprise-wide technology adoption and business continuity plan instruction and processes.

Responsibilities

• Advanced troubleshooting and collaboration with Tier 3 personnel to resolve complex issues
• Lead resolution of escalated issues from lower-tier staff; mentor and share knowledge
• Install, upgrade, customize, tune, and maintain software and hardware
• Perform acceptance and integration testing for systems and applications
• Support vendor system implementations; resolve user-impacting issues and provide technical details/logs for vendor tickets
• Analyze, design, develop, implement, and maintain COTS applications
• Participate in product evaluations and implementations
• Coordinate across teams for enterprise-wide adoption of new technologies; manage smaller implementations/adoptions
• Create, develop, modify, and provide instruction on business continuity plans and related processes
• Participate in on-site and on-call rotation

Requirements

• 5–8 years relevant experience with high school diploma/GED OR 3–6 years with associate’s degree OR 1–3 years with bachelor’s degree in a related field (computer science/IT systems)
• Advanced troubleshooting techniques; ability to work with Tier 3 personnel
• Ability to independently perform system health checks, backups, installations, patches, and upgrades
• Critical research skills to support market research on emerging technologies (under general guidance)
• Ability to mentor junior staff and perform knowledge sharing
• Analytical skills to evaluate new hardware and software releases for impact in the Senate environment
• Participation in on-site and on-call rotation
• U.S. citizenship and ability to obtain/maintain a Secret security clearance

Benefits

Comprehensive federal benefits package; eligibility depends on position type and status.