Server Hardware Systems Engineer (Starlink)

Quick Facts

• Role: Server Hardware Systems Engineer (Starlink)

• Focus: End-to-end server hardware repair lifecycle, telemetry/automation, and fleet reliability improvements

Description

Own the end-to-end lifecycle for Starlink server hardware—from detecting issues through repair, validation, and return to service. Build telemetry, alerting, and automation to help run a large fleet efficiently, and coordinate with network operations, field technicians, vendors, and data center partners to restore failed hardware quickly. Use fleet reliability data to influence server design, selection, and qualification for new sites, spanning COTS and custom platforms.

Responsibilities

• Triage alerts, isolate failures to component level, and drive safe removal from production, repair/validation, and return to service for server components (CPUs, memory, SSDs, NICs, optics, power supplies)

• Manage vendor support cases and coordinate on-site remote hands work (parts delivery, site access, and return of failed parts for warranty/reanalysis)

• Develop software/automation for telemetry and alerting (BMC and Redfish exporters, node-level metrics, log collection), eliminate manual diagnostic steps, manage production drain/return, alert silencing, and post-repair validation

• Define, measure, and report fleet hardware metrics (MTTR/repair-and-recover-style p50 and p90, backlog trends, component failure rates) and publish status updates to stakeholders

• Write runbooks/MOPs and training materials for NOC and field technicians to resolve common hardware incidents

• Validate new server hardware before production (burn-in, firmware, configuration checks) and use failure trends for server qualification and corrective actions with vendors/hardware engineering

Requirements

• Bachelor's degree in a STEM discipline OR 2+ years of professional experience in server hardware operations, data center operations, or site reliability engineering

• 1+ years troubleshooting and repairing enterprise server hardware in a production environment

• 1+ years administering Linux systems

• Experience writing scripts or software in Python, Go, or Bash

• Willingness to work extended hours and weekends; participate in an on-call rotation

• Willingness to travel domestically and internationally and hold/obtain a valid passport

• Ability to work in data center environments for extended periods and perform physical tasks (lift/push/pull 50 lbs)

• Must meet ITAR requirements

Benefits

Not specified in the provided posting.