Datacenter Hardware Technician

Quick Facts

• Role: Datacenter Hardware Technician (desktop and endpoint hardware support)

• Clearance: Top Secret with SCI eligibility; Top Secret/SCI required

• Experience: 3+ years

• Work setup: Onsite

• Location: Offutt AFB, NE

• Schedule: 40 hours/week

• Travel: None

• Certifications: ITIL 4 Foundation; Cloud+ or GICSP or SSCP or Security+ or CySA+

Description

Deliver desk-side deployments and hardware replacements for end-user workstations supporting 24/7 IT and network services across NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

Responsibilities

• Perform targeted one-off desk-side deployments and hardware replacements directly to end-user workstations
• Troubleshoot, repair, and replace desktop endpoints, monitors, secure KVM switches, and video cabling (DisplayPort, HDMI)
• Install, configure, and validate peripherals including smart card/CAC readers, wired keyboards, mice, speakers, and enterprise headsets
• Conduct post-repair functionality checks to ensure system stability, network connectivity, and peripheral integration
• Triage, manage, and resolve daily hardware incident (INC) tickets in ServiceNow to meet SLAs
• Monitor and reconcile on-hand stock quantities in ServiceNow to ensure accurate endpoint and peripheral inventory counts
• Update Configuration Item (CI) records, asset states, and assigned user mappings to maintain CMDB integrity
• De-install and recover decommissioned endpoints, legacy displays, secure KVMs, and associated accessories from desk environments
• Sanitize, sort, and process retired hardware according to organization asset disposition and security compliance guidelines
• Update ServiceNow asset records from active to retired/disposed status to maintain audit-ready chain-of-custody tracking

Requirements

• AA/AS (or equivalent experience)
• 3+ years of related experience
• Top Secret security clearance with SCI eligibility (Top Secret/SCI ability required)
• ITIL 4 Foundation
• Cloud+ or GICSP or SSCP or Security+ or CySA+
• Onsite availability at Offutt AFB, NE

Benefits

• 401(k) with company match
• Comprehensive health and wellness packages
• Internal mobility team and professional growth opportunities (including paid education and certifications)
• Paid vacation and holiday; flexible work weeks where possible
• Paid time off plans, including vacation, sick, personal time, and additional leave options (parental, military, bereavement, jury duty)
• Income protection benefits such as short- and long-term disability, life and accident insurance, and critical illness coverage