Agentic Community Manager

Quick Facts

• Role: Agentic Community Manager (Customer Success)

Description

Build and grow the MeshMesh community for customers, developers, partners, and advocates. Define and execute community strategy, manage community spaces and events, and partner with Solution Engineering and Product to create AI-powered demos, sample projects, starter kits, and community agents. Use AI to answer common questions, route issues, welcome new members, and summarize conversations with human oversight.

Responsibilities

• Define and execute community strategy, including goals, programs, and metrics for engagement, adoption, and advocacy
• Build and manage community spaces such as Slack channels, forums, events, and user groups
• Partner with Solution Engineering to apply agentic solution engineering to community, turning AI-built demos, prototypes, and proofs of value into sample projects, starter kits, and hands-on workshops
• Design and deploy community agents that use AI to answer common questions, route issues, welcome new members, surface helpful content, and summarize conversations (with human oversight and clear escalation paths)
• Plan and host events including office hours, AMAs, hackathons, and virtual/in-person meetups
• Recruit and support champions, ambassadors, and power users; recognize contributions
• Create and curate content such as posts, newsletters, tutorials, and highlights
• Gather community feedback and share insights with Product, Engineering, and Support to shape the roadmap
• Moderate and uphold community guidelines to keep the space welcoming, safe, and productive
• Measure and report on community health, growth, and impact, including productivity gains from agentic workflows

Requirements

• 6+ years of experience in community management, developer relations, or customer engagement (B2B technology or SaaS preferred)
• Hands-on experience with and/or strong interest in agentic solution engineering and using AI agents and AI coding tools to build community experiences, demos, and automations
• Built and grown an online or in-person community with measurable results
• Excellent written and verbal communication skills with an authentic, approachable voice
• Data-driven approach; ability to use metrics to improve programs
• Ability to collaborate effectively across Product, Engineering, Marketing, Support, and Solution Engineering
• Degree or equivalent relevant experience

Benefits

• Benefits and resources to support work-life balance
• AI agents that accelerate your impact