Life Sciences Product Liaison Director

Quick Facts

• Job Category: Customer Success

Description

The Life Sciences Product Liaison Director for Agentforce Life Sciences focuses on improving the success of AI-enabled customer software implementations by bridging product engineering and field execution. The role designs and scales AI-driven implementation playbooks and automation tools to streamline data and process transformations (e.g., Veeva Vault to Agentforce Life Sciences) while ensuring top-tier quality. It also leads technical discovery, publishes solution blueprints and configuration best practices, and continuously refines implementation tools based on field feedback.

Responsibilities

• Design, pilot, and scale AI-driven implementation playbooks and automation tools to streamline data and process transformations
• Establish standardized methodologies using generative AI platforms to reduce manual effort during complex system integrations
• Evaluate and continuously refine implementation tools based on feedback from field deployments
• Create reusable implementation assets, reference architectures, and training modules to build capability across internal teams and SI Partner ecosystem
• Serve as a primary subject matter expert to foster collaboration between product engineering, field consultants, and customer implementation teams
• Develop and deliver targeted technical enablement workshops and field guides
• Lead technical discovery sessions to identify common requirements and integration needs across core Life Sciences use cases
• Partner with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs
• Publish solution blueprints and configuration best practices for recurring workflows to minimize custom development
• Develop and deploy implementation accelerators and process improvements that reduce customer time-to-value
• Lead internal and external enablement sessions to drive adoption of best practices
• Drive continuous improvement in global solution design implementation assessment scores and support growth goals for the Life Sciences portfolio

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field (or equivalent practical experience)
• 10+ years of software implementation and integration experience within the Life Sciences industry
• Demonstrated, focused expertise designing and implementing Veeva Vault CRM solutions
• Proven track record developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes

Benefits

• Benefits and resources supporting work-life balance
• AI agents to accelerate impact