Life Sciences Product Liaison Senior Director

Quick Facts

• Role: Product Liaison Senior Director (Life Sciences)
• Team/Category: Customer Success / Product Liaison for Agentforce Life Sciences

Description

You will bridge product engineering and field execution to elevate the success of customer software implementations. The role designs, pilots, and scales AI-driven implementation playbooks, automation tools, and standardized methodologies to accelerate complex Life Sciences integrations (e.g., Veeva Vault to Agentforce Life Sciences) while ensuring high quality.

Responsibilities

• Design, pilot, and scale AI-driven implementation playbooks and automation tools for data and process transformations.
• Use generative AI platforms to establish standardized methodologies that reduce manual effort in complex integrations.
• Evaluate and continuously refine implementation tools based on feedback from field deployments.
• Create reusable implementation assets, reference architectures, and training modules for internal teams and SI partners.
• Act as primary subject matter expert across product engineering, field consultants, and customer implementation teams.
• Develop and deliver technical enablement workshops and field guides to upskill global teams.
• Lead technical discovery sessions to identify common requirements across core commercial Life Sciences use cases.
• Partner with Product Management to prioritize feature enhancements based on implementation trends and high-impact customer needs.
• Publish solution blueprints and configuration best practices for recurring workflows to minimize custom development.
• Deploy implementation accelerators and process improvements that measurably reduce customer time-to-value.
• Lead enablement sessions to drive adoption of best practices.
• Improve global Solution Design implementation assessment scores and support growth goals for the Life Sciences portfolio.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical field, or equivalent practical experience.
• 10+ years of software implementation and integration experience within the Life Sciences industry.
• Demonstrated, focused expertise in designing and implementing Veeva Vault CRM solutions.
• Proven track record of developing scalable implementation methodologies, best practices, and technical tools that improve project outcomes.

Benefits

• Benefits and resources to support work-life balance.
• AI agents to accelerate impact.
• Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program.