Senior Analyst, Attrition Forecasting

Quick Facts

• Role: Senior Analyst, Attrition Forecasting (individual contributor)
• Team/Focus: Renewals Strategy & Operations

Description

Support the weekly renewals operating-unit (OU) forecast process by managing forecast content and coordinating preparation for forecast calls. Partner with Analytics to perform ad-hoc analyses across multiple datasets to improve attrition/retention forecast accuracy and recommendations. Provide executive-level presentations and evaluate ongoing OU performance against targets.

Responsibilities

• Support the weekly OU forecast process across Renewals
• Coordinate prep for weekly OU forecast calls to drive forecast excellence
• Perform ad-hoc analyses with Analytics across multiple data sets and tools (e.g., segmentation, propensity to buy, likelihood to churn)
• Evaluate ongoing OU performance against targets
• Create executive-level presentations for local and global leadership reviews

Requirements

• 2+ years of professional experience, ideally in sales strategy or business operations
• Experience with forecasting, business analysis, and data visualization
• Strong business acumen and stakeholder management
• Degree or equivalent relevant experience
• Excellent presentation and executive engagement skills
• Outstanding written and verbal communication skills
• Ability to deal with ambiguity and manage multiple priorities
• Self-starter mindset and willingness to go above and beyond
• Ability to translate complex information into easily consumable insights
• Working knowledge of Salesforce
• Intermediate or better Snowflake/SQL and Excel/Google Sheets
• Beginner or better Tableau
• Flexible schedule to support global renewals teams in different time zones

Benefits

• Time off programs
• Medical, dental, vision
• Mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and employee stock purchasing program