Revenue Operations Manager

Quick Facts

• Role: Revenue Operations Manager (Revenue Operations / Order-to-Revenue)

• Focus: Usage operations, contract setup, and contract-to-invoice improvements (including Universal Commitment)

Description

Own usage and contract-to-invoice revenue operations to ensure accurate and timely billing and rating outcomes. Lead booking review, manage usage adjustments and the refund/credit process, and run month-end/quarter-end reconciliations including SOX controls. Provide team leadership and drive process and automation improvements across Revenue Operations.

Responsibilities

• Own the booking review process: validate orders in the booking queue and escalate complex contract-structure issues

• Ensure contract and usage settings are correct across the billing and rating platform, ERP, and CPQ for Universal Commitment and other contract types

• Advise Deal Desk and Revenue Assurance on whether non-standard terms can be billed before deals close

• Define and report Revenue Operations KPIs (adjustment volume, close timeliness, billing accuracy)

• Oversee and approve usage adjustments, billing corrections, and customer credits in DBAR and the ERP (SLA credits and CSAT credits)

• Serve as the escalation point for manual usage processing, including manual uploads, reservations/non-standard billing, ledger entries, and retract-and-restate with full audit trail

• Ensure usage-to-contract mapping, including workspace moves, PAYG-to-commit conversions, and mid-term contract changes with correct effective dates

• Own the refund and credit process end-to-end (intake, validation, execution)

• Approve or deny account provisioning requests (suspend/unsuspend/grace-period extensions) with the NOC

• Oversee usage tracking for customers with special provisions and non-standard order-form language

• Lead contract reconciliation across all clouds at the contractual level; deliver the final usage file to Revenue Accounting

• Run usage categorization and commit/PAYG reconciliations between the billing platform and ERP

• Own billing finalization (Billing Mass Finalization / ledger freeze)

• Partner on usage flux analysis to shorten the close timeline

• Prepare and/or review assigned SOX controls (e.g., usage reconciliation and SKU pricing accuracy) and keep audit evidence ready

• Use SQL and Databricks dashboards to automate reconciliations and reduce manual effort toward touchless billing

• Lead and develop the GBS usage team (India); set priorities, review work, and expand team ownership

• Write, maintain, and centrally store SOPs for recurring processes, with trained backup coverage for critical close tasks

• Partner with Usage Compliance for root-cause analysis inputs, policy implementation, and reporting of adjustment volume and status

• Coordinate with Money/DBAR Engineering, IT/Business Systems, Deal Desk, Billing, Collections, and Revenue Accounting to resolve usage and billing issues

• Act as SME for strategic initiatives and projects; may require driving project initiatives

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or related field

• 6+ years in revenue operations, billing operations, or order-to-cash (preferably usage/consumption-based billing)

• 2+ years managing people, including leading offshore or shared-service teams

• Hands-on experience with billing or rating systems and a major ERP (SAP, NetSuite, or Oracle), plus Salesforce/CPQ

• Strong SQL skills; Databricks experience is a plus

• Proven track record running month-end close tasks on time with SOX controls

• Experience leading or guiding offshore or shared-services teams

• Clear written communication and consistent documentation habits

Benefits

Eligibility for an annual performance bonus, equity, and region-specific comprehensive benefits.