Sales Operations Manager

Quick Facts

• Role: Sales Operations Manager

Description

The Sales Operations Manager supports User Acceptance Testing (UAT) release cycles, including preparing user acceptance scenarios and test scripts, participating in testing, reviewing defects, and coordinating resolutions for signoff. The role also conducts quote/booking incident reviews with analytics, identifies root causes and trends, and recommends systems and process improvements to senior leadership. In addition, the manager contributes to quote-to-order backlog prioritization and helps maintain and optimize sales operations and quoting-related documentation.

Responsibilities

• Participate in UAT release cycles: prepare UAT scenarios, create and review test scripts, assist during UAT, review defects, and coordinate resolutions for signoff
• Conduct quote/booking incident reviews and analytics: collaborate with DT, identify root causes, coordinate resolutions with relevant teams, and report findings
• Analyze incident data to identify trends and develop improvement strategies
• Present recommendations to senior management to inform strategic decisions
• Participate in backlog prioritization meetings and provide data-driven insights
• Support alignment with DT teams on priorities
• Serve as a point of contact for sales ops on quoting processes and tools
• Support development and updates to sales operations and quoting process documentation; collaborate with enablement to reflect best practices and operational changes

Requirements

• Bachelor’s degree in Business, Marketing, or a related field
• 3 years of sales operations experience, preferably B2B
• Proven understanding of quoting processes and tools
• Experience with data analysis and performance metrics
• Exceptional writing, editing, and communication skills; strong attention to detail
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
• Experience leveraging or critically evaluating how to integrate AI into work processes and decision-making

Benefits

• In-office work persona: 3 days per week in the San Diego office