Staff Product Manager, Personalization

Quick Facts

• Role: Staff Product Manager, Personalization

• Team: Clinical Product

• Focus: Personalization platform and clinical care guidance/journey navigation

Description

Own and expand the catalog of care options that powers personalized recommendations for members. Build a personalization platform that forecasts likely member outcomes and identifies the most useful next action using longitudinal context, real-time behavioral signals, predictive models, and LLMs across web and app, including member-facing experiences and tools used during member conversations.

Lead product discovery through post-launch optimization using experimentation, measurement, and KPI reporting to improve care completion and member experience.

Responsibilities

• Own the catalog of care options powering personalized recommendations; drive adoption across teams and measure impact on member outcomes.

• Define, prioritize, and execute high-impact problems across a portfolio of product investments aligned with business goals, market needs, and competitive landscape.

• Perform continuous market and competitive analysis to identify opportunities, anticipate industry trends, and translate insights into actionable outcomes.

• Oversee the full product lifecycle for multiple product lines (including the personalization platform and first clinical journeys) from ideation through development, launch, and post-launch optimization.

• Serve as the primary strategic partner and communication link between product teams and business leadership to ensure alignment on plans, progress, and direction.

• Define, track, and report KPIs (affordability, care completion, member experience) using performance data and customer feedback to drive continuous improvement.

• Independently identify, diagnose, and resolve complex strategic or execution challenges across teams and domains.

• Ensure compliance with applicable laws and regulations.

Benefits

• Base pay range: $180,504.00–$236,911.50 per year.

• Employee benefits including medical, dental, and vision.

• Unlimited vacation program, company equity grants, and annual performance bonuses.

• 11 paid holidays, paid sick time, paid parental leave, 401(k) participation, life and disability insurance, and paid wellness time and reimbursements.