Staff Product Manager, Personalization

Quick Facts

• Role: Staff Product Manager, Personalization
• Team: Clinical Product
• Focus: Build a shared personalization platform for personalized care guidance and navigation

Description

Build Oscar’s personalization platform that uses longitudinal member context, real-time behavioral signals, predictive models, and LLMs to forecast likely outcomes and identify the most useful next action for each member. Deliver personalized engagement across web and app, the member-facing health AI agent, internal teammate tools, and outbound outreach. Own the care-option catalog and drive adoption with measurable impact on member outcomes.

Responsibilities

• Own the catalog of care options powering personalized recommendations; drive adoption and measure impact on member outcomes
• Define, prioritize, and execute the most impactful problems across a product portfolio, aligned to business goals and competitive context
• Conduct continuous market and competitive analysis to identify opportunities and translate insights into actionable outcomes
• Oversee the end-to-end product lifecycle for the personalization platform and initial clinical journeys (ideation, development, launch, and post-launch optimization)
• Serve as the primary liaison between product teams and business leadership to ensure alignment and effective two-way communication
• Define, track, and report KPIs for the portfolio, including affordability, care completion, and member experience; use data and feedback for continuous improvement
• Independently identify, diagnose, and resolve complex strategic or execution challenges across teams and domains
• Ensure compliance with applicable laws and regulations

Benefits

• Medical, dental, and vision benefits; 11 paid holidays; paid sick time; paid parental leave; 401(k) participation; life and disability insurance; paid wellness time and reimbursements
• Unlimited vacation program; company equity grants; annual performance bonuses

Requirements

• 7+ years of experience collaborating cross-functionally in Product Management or a product-adjacent role
• Experience owning recommender, search, ML-platform, or applied-AI product capabilities
• Excellent analytical and quantitative skills; experience using data to identify opportunities, test hypotheses, and evaluate success
• End-to-end thinking from top-level goals to detailed execution
• Ability to influence and manage stakeholders at all levels with strong communication and structured thinking
• Travel up to 5%
• Compliance with applicable laws and regulations