Customer Service Desk & Helpdesk Specialist (Phone/Email)

Quick Facts

• Role: Customer Service Desk & Helpdesk Specialist (Phone/Email)

• Focus: User support for transit-related services (Lítačka card, PID Lítačka)

Description

You will provide phone and email support to customers, resolve requests, and handle complaints related to the Lítačka card and PID Lítačka systems. The position also includes service-desk administration and coordination with colleagues to keep ticketing and operational systems running smoothly. You’ll additionally support the operations monitoring center to help ensure services function as intended.

Responsibilities

• Answer customer questions by phone and email and manage requests and complaints for the Lítačka card and PID Lítačka.

• Process related administration and requests coming through the Service desk.

• Support administrative activities related to handling Lítačka cards.

• Collaborate with teammates to resolve operational issues and problems in ticketing systems.

• Help support the operations monitoring center and ensure services work as intended.

Requirements

• Responsible, detail-oriented approach; ability to work independently.

• Customer-first communication style: patient, friendly, and helpful.

• Clear communication in Czech (verbal and written) with correct spelling.

• Basic user-level computer proficiency.

• Ability to communicate in English.

Benefits

• Work environment in Visionary (Holešovice) with strong public transport access.

• Modern facilities and relaxation zones on-site.

• Stable full-time employment with fixed working hours and occasional home office.

• Informal, friendly team atmosphere.

• 5 weeks of vacation + 5 personal days.

• Monthly benefits (Edenred, MultiSport, retirement savings).

• Unlimited coffee supply on-site.

• Learning and other company events.

• Start date: immediately or by agreement.