IT Helpdesk Specialist (Dutch/French/German)

Quick Facts

• Role: IT Helpdesk Specialist
• Languages: Dutch or French or German + English
• Location: Prague (remote support for European employees)

Description

You will be the point of contact for European employees needing technical support, handling requests via phone calls, video calls, and IT tickets. You will remotely troubleshoot using a knowledge base, log resolutions in the ticketing system, and escalate complex issues to Level 2/3. You will also help with service and process improvement projects, including automation of repetitive tasks.

Responsibilities

• Provide first-line IT support to European employees
• Assist with application support through omnichannel contact (phone, video, tickets)
• Troubleshoot remotely and use the knowledge base for guidance
• Escalate complex cases to Level 2 and 3 support
• Record all activities and resolutions in ticketing system logs
• Participate in service/process improvement and automation initiatives

Requirements

• Fluency in Dutch or German or French, plus English
• University degree or equivalent work experience
• Interest in computer systems, mobile devices, and technology products
• Collaborative communicator who enjoys working with others
• Passion for delivering excellent customer support

Benefits

• Health and wellness benefits for you and your family
• Competitive parental leave and pension contributions (2.5%)
• 25 days of vacation per year
• Additional insurance coverage (Accident, Health, Luggage)
• Beer allowance
• Meal vouchers
• Employee networks for diversity and inclusion
• Local bonus
• 26 weeks paid leave for primary caregivers
• Return to Work program

Development & Growth

Focused onboarding and support with development, coaching, mentoring, and formalized training, with opportunities to grow within the organization.