IT Support Specialist (Service Desk)

Quick Facts

• Role: IT Support Specialist (Service Desk)

Description

Provide remote and on-site technical support to clients via a ticketing system, phone, and email. Work with JIRA and other internal systems while collaborating with internal teams on tasks beyond your current knowledge. The role includes supporting client IT infrastructure and ensuring system availability.

Responsibilities

• Provide technical support to clients on-site or remotely (tickets, phone, email)
• Log and manage requests in a ticketing system, including JIRA
• Collaborate with internal teams for tasks that exceed your current knowledge
• Support IT infrastructure administration (data center operations, hardware, virtualization monitoring, databases)
• Install and upgrade client infrastructure
• Ensure system availability

Requirements

• Secondary school (SŠ) education
• Knowledge of desktop products: Microsoft Windows, Office
• Basic knowledge of IT infrastructure
• Experience supporting end users and handling daily communication
• Experience using a help desk/ticketing tool to track requests
• Strong communication, organization, responsibility, and teamwork with independence
• Communicative English
• Willingness to learn and continuously deepen technical skills

Benefits

• Training and certification opportunities
• Career growth within the department and opportunities to switch teams
• Monday–Friday schedule, 40 hours/week
• Voluntary overtime and on-call work with additional pay
• Fair compensation based on results and personal growth
• Quality technical equipment (choice of notebook and mobile)
• Employee benefits package