AI & Automation Specialist

Quick Facts

• Role: AI & Automation Specialist

• Location/Work mode: Gdańsk, onsite

Description

You will work in the AI | Automation unit, building and growing internal AI and automation capabilities for the group. The role focuses on hands-on design and implementation of solutions that streamline day-to-day work for sales, customer service, marketing, and selected operational processes.

Responsibilities

• Design, implement, and develop business process automations across group companies

• Create and evolve AI agents supporting sales, customer communication, and teams’ day-to-day work

• Integrate AI tools with CRM, VoIP, email, and process automation platforms

• Build end-to-end workflows using low-code/no-code tools (Make, Zapier, n8n)

• Automate business processes (e.g., accounting, sales)

• Identify improvement areas and propose solutions to increase operational efficiency

• Collaborate with managers and operational teams to analyze needs, design solutions, and implement them

• Monitor AI/automation tool development and recommend solutions for the organization

• Train employees on how to use AI tools

Requirements

• Practical experience designing and implementing business process automations or leading AI/automation/integration implementation projects

• Hands-on experience with low-code/no-code automation tools (Make, Zapier, n8n or similar)

• Very good knowledge of AI agents, including Claude Code and related tools

• Good knowledge of other AI tools (e.g., ElevenLabs; image/graphic generation tools)

• Interest in and keeping up with the AI market

• Understanding of sales/marketing processes and CRM system logic

• Independent, proactive, and initiative-driven approach

• English language proficiency at least B2/C1

Benefits

• Stable employment in a large, growing capital group

• Independent role with real impact on developing group AI and automation capabilities

• Ability to design and implement solutions from concept to working workflows (not limited to recommendations)

• Participation in high-business-impact projects (sales automation, customer service, CRM, communication, operational processes)

• Close collaboration with key decision-makers

• Space to test, recommend, and implement modern AI and automation tools

• Opportunity to build internal AI capability from scratch and develop automation working standards