Patient Services Lead (Onboarding & Integration)

Quick Facts

• Role: Patient Services Lead, Onboarding & Integration Team

• Schedule: Monday–Friday, 8 AM–5 PM; weekends as needed

• Location/Travel: Primary work in San Francisco; travel/coverage across multiple SPMF locations

• Pay Range: $35.46–$49.64/hour

Description

The Patient Services Lead supports, organizes, and coordinates overall Patient Services operations, including staffing and work assignments for patient services representatives, assistants, and interns. The role updates policies, procedures, and protocols to streamline workflow, improve efficiency, and strengthen quality assurance, while ensuring timely delivery of patient services. This position serves as a liaison between Patient Services and staff, physicians, patients, families, and other employees, ensuring care is provided consistent with best practices, accreditation standards, and state/federal regulations.

Responsibilities

• Coordinate daily operations of the Patient Services department, including staffing and work assignments

• Update policies, procedures, and protocols to improve workflow and efficiency

• Ensure quality assurance and timely delivery of services to patients

• Serve as the liaison across Patient Services, physicians, staff, patients, and families

• Ensure services follow best practices, accreditation standards, and state/federal regulations, with privacy and safety compliance

Requirements

• HS diploma or equivalent (equivalent experience accepted in lieu of the required degree)

• 4 years of recent relevant experience

• Preferred: 5 years of Patient Services experience

• Preferred: Experience with Epic information (PHI)

• Travel and coverage across all SPMF locations

• Schedule commitment: Monday–Friday 8 AM–5 PM; weekends as needed

Benefits

• Benefits available