Legal Operations Analyst

Quick Facts

• Own and resolve incoming legal cases in case management systems using SOPs
• Analyze legal workflow performance to identify gaps, bottlenecks, and inefficiencies
• Build reports/dashboards, run quality audits, and support automation improvements
• Provide peak-period support, including occasional evenings and weekends

Description

You will manage high-volume legal requests by handling incoming cases in case management systems, troubleshooting complex issues, and escalating when needed. As a business and process analyst, you will study workflow patterns to recommend improvements that increase speed, quality, and customer satisfaction. You will also build reporting dashboards, conduct quality audits, and contribute to process documentation and functional specifications.

Requirements

• Minimum 3–5 years of experience in operations and/or technology services roles
• Ability to work independently with limited day-to-day oversight in a globally distributed team
• Strong self-management; able to shift priorities and work well under pressure
• Exceptional organizational skills, attention to detail, and time management
• Ability to map, document, and analyze business processes and translate needs into clear requirements
• Strong analytical mindset with demonstrated ability to work with data and identify patterns
• Problem-solving skills focused on data integrity and process optimization
• Outstanding written and verbal communication skills
• High level of professionalism and discretion with confidential information
• Proficient in Salesforce (Sales Cloud and Service Cloud) and Microsoft Office and/or Google Suite
• Flexibility to work outside standard hours (some evenings/weekends) during month-end and quarter-end peaks
• Degree or equivalent relevant experience

Benefits

Comprehensive benefits including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Preferred Qualifications

• Experience with legal operations, legal workflows, or supporting in-house legal teams
• Familiarity with Ironclad or similar Contract Lifecycle Management tools
• Experience with Lean or Six Sigma process improvement and/or project management
• Experience with root cause analysis, quality assurance, or auditing
• Demonstrated automation implementation with measurable efficiency gains
• Proficiency with analytics tools (e.g., Salesforce Reports and Dashboards, Einstein Analytics, Tableau)
• Experience with data modeling, SQL, or other data tools
• Ability to function effectively through ambiguity