IT Help Desk Administrator (ICT Systems)

Quick Facts

• Role: IT Help Desk Administrator (ICT Systems)

• Focus: Service desk operations + audiovisual (AV) support + IT systems administration

Description

You will provide technical support for lecture halls and meeting rooms, including the operation and maintenance of audiovisual equipment such as projectors, microphones, cameras, and audio systems. The role also covers administration and upkeep of Windows-based workstations and communication/office applications, ensuring proper functioning of the network environment. You will collaborate with the team on database information systems, troubleshoot incidents, test hardware/software before rollout, and document technical procedures.

Responsibilities

• Operate, maintain, and support AV equipment for presentation and meeting spaces

• Provide methodological and technical support to users

• Administer and maintain operating systems and communication/office applications; ensure network environment functionality

• Support database information systems: configuration, access management, updates, data corrections, error analysis, and issue resolution

• Install network printers; ensure functionality of other peripherals and connected hardware (monitors, scanners, readers, UPS, etc.)

• Create technical documentation and manuals

• Test hardware and software before new systems go live

• Coordinate with vendors, prepare IT orders, and maintain IT asset records

Requirements

• At least complete secondary vocational education with maturita in an electronics-focused field (electrical engineering); graduates welcome

• Knowledge of Microsoft Windows (10 and newer)

• Active Directory knowledge (advantage)

• Experience with Microsoft Office 2013 and newer

• Technical and analytical thinking

• Active approach to problem-solving and desire to learn

• Basic AV technology knowledge (projection, video conferencing, audio) (advantage)

• Ability to work independently and gather needed information

• Good communication and natural presentation skills

• Flexibility, loyalty, criminal record clearance, and stress resilience

Benefits

• Motivating compensation based on experience, personal bonus, rewards, and an individual budget for sport/culture/recreation

• More than 5 weeks of vacation plus SickDays

• Subsidized meals at the workplace

• 40 hours/week with occasional Home Office

• Fixed-term employment for 1 year with a presumption of extension

• Start date by agreement