IT System Administrator (User & Application Support)

Quick Facts

• Role: IT System Administrator (User & Application Support)
• Work model: On-site, 5 days per week (Lübeck)
• Focus: User support and selected central applications; not a pure first-level role

Description

You will support colleagues with IT questions and problems, analyzing incidents and guiding them through to resolution. The role includes preparing and configuring laptops and peripherals, onboarding/offboarding users, and providing phone and remote IT support. You will also handle requests for selected central applications such as cloud-based office telephony and password management, with opportunities to take on additional responsibilities.

Responsibilities

• Provide user support for IT questions and incidents; analyze and resolve with the team
• Prepare laptops and peripherals, install and configure devices, manage issuance/return/shipping
• Provide hardware for new colleagues; support IT onboarding and handle offboarding hardware returns
• Support colleagues on home office and at locations without local IT support
• Alternate on phone-based IT support and help users with questions and incidents
• Process requests for central applications (cloud-based office telephony, password management)
• Document solutions, work status, and relevant information in the ticketing system
• Critically review and improve existing support processes; propose improvements
• Take on additional responsibilities and develop services with colleagues as opportunities arise

Requirements

• Completed vocational training in IT (preferred); or equivalent education with relevant IT experience
• Several years of practical experience in IT user support/helpdesk or similar
• Confident in Windows and macOS; ability to independently support users
• Confident in Microsoft 365 (Teams, Outlook) and experience with ticket/service management systems and structured documentation
• Strong communication skills; can ask the right questions and explain issues solution-oriented in person, by phone, or remotely
• Independent, responsible working style and ability to organize tasks in a dynamic environment
• Empathy, openness, helpfulness, curiosity, and teamwork
• German C1 and English B2