ITSM Service Management Consultant (Mentor)

Quick Facts

Role: Service Management / ITSM Consultant (Mentor)

Work model: 100% remote

Start: ASAP

Duration: 6–9 months

Description

Help build the organization’s ITSM foundations and support a practical rollout of service management. You will lead workshops and provide mentoring and shadowing for people transitioning from technical/operational roles into Service Manager responsibilities.

Responsibilities

• Build ITSM foundations and support practical implementation of service management
• Run workshops for the client’s employees
• Provide mentoring and shadowing for future Service Managers
• Prepare employees for new roles and responsibilities

Requirements

• Practical experience in ITSM / Service Management (hands-on practitioner)
• Ability to establish ITSM fundamentals and train people to manage services
• Experience with mentoring and shadowing during transitions to Service Manager roles
• Experience facilitating workshops
• Coaching mindset with patience and effective knowledge transfer
• English proficiency: at least B2

Benefits

• 100% remote work
• ASAP start
• 6–9 months contract