Lead CRM Engineer

Quick Facts

• Role: Lead CRM Engineer

• Work style: Structured hybrid (minimum 3 days/week in office; remote flexibility on remaining days)

• Location: Los Angeles, CA (exact location TBD; 2–3 days onsite/week later in the year)

Description

Lead enterprise CRM engineering initiatives by owning the full SDLC for CRM applications—from requirements through deployment and maintenance. Architect scalable CRM solutions using Salesforce (SFDC) and/or Microsoft Dynamics 365, integrating CRM with other enterprise applications and backend services/APIs. Serve as the primary technical SME, mentor developers, lead testing and observability practices, and translate customer journey insights into actionable technical work.

Responsibilities

• Lead SDLC for CRM applications (requirements, development, deployment, maintenance)

• Design and architect scalable CRM solutions with Salesforce or Microsoft Dynamics 365

• Write, review, and optimize high-quality code using .NET and Azure

• Enforce coding standards and best practices across the team

• Configure, customize, and integrate CRM systems with other enterprise applications

• Lead CRM innovation pilots and digital transformation initiatives

• Ensure CRM solutions meet needs across marketing, sales, and service processes

• Track project progress, manage timelines, and report to senior leadership

• Mentor junior developers and foster a collaborative environment

• Develop and implement software testing strategies and test automation frameworks

• Maintain technical documentation and ensure regulatory/security compliance

• Architect backend services and REST APIs for contact center, escalation workflows, and partner management

• Collaborate with QA and Compliance to ensure seamless integration and performance

• Improve SLA adherence, incident management, and root cause analysis systems

• Implement observability and monitoring for reliability and performance

• Partner with business stakeholders to translate customer journey insights into solutions

• Lead intelligent testing frameworks (auto-generated test cases, bug prediction, self-healing) and integrate test suites into CI/CD pipelines

Requirements

• Currently reside in an approved location: Los Angeles, CA

• Bachelor’s degree in computer science, Information Technology, or related field

• 8+ years of software development

• 3+ years of experience in CRM systems

• 2+ years leading teams

• Proficiency in CRM platforms such as Dynamics CRM and Salesforce (classic/lightning)

• Cloud and CI/CD experience (e.g., Azure; CI/CD pipelines)

• Familiarity with tools such as Jira, GitHub, and Confluence

• Strong understanding of security and privacy standards for customer data handling

• Proficiency in SFDC, .NET, Java, JavaScript, and HTML5

• Strong leadership and communication skills

• Analytical thinking and attention to detail

• Ability to translate business requirements into technical solutions

Benefits

Not specified in the provided posting.