Head of Strategic Accounts, Solutions Architecture

Quick Facts

• Highly technical, hands-on leadership role
• Leads senior Solutions Architects for strategic, key, and major accounts
• Partners with account leadership, Product, and Engineering to drive scalable outcomes

Description

Lead a team of senior Solutions Architects supporting Stripe’s most complex and important customers. You will set the team’s vision and operating model, run complex engagements (architecture workshops, executive briefings, technical evaluations, and escalations), and translate customer needs into scalable capabilities across Stripe. You’ll also champion an AI-enabled way of working to improve insight generation, solution development, productivity, and customer outcome quality and speed.

Responsibilities

• Set vision, strategy, and operating model aligned to user, product, and business objectives
• Recruit, lead, coach, and retain a world-class team of senior Solutions Architects
• Develop and execute technical account strategies with account leadership
• Lead from the front in the most complex and high-impact engagements
• Serve as a trusted technical advisor to executives, product leaders, and engineering leaders
• Partner closely with Product and Engineering to synthesize patterns and influence priorities
• Create mechanisms for sharing reusable patterns and field learnings
• Establish a culture of technical excellence, curiosity, accountability, experimentation, and continuous learning
• Champion AI-enabled ways of working across the team
• Develop talent through expectations, coaching, feedback, and expansion opportunities
• Collaborate cross-functionally (Sales, Customer Success, Professional Services, Technical Account Management, Partnerships, Marketing, Product, Engineering)
• Build processes and metrics to measure impact on customer outcomes, account growth, product influence, and effectiveness
• Anticipate technology/customer/competitive changes and translate into action
• Represent Stripe in executive forums, customer business reviews, and industry events

Requirements

• 6+ years of experience leading technical pre-sales, solutions architecture, sales engineering, or comparable customer-facing architecture teams for strategic/key/major accounts
• Track record hiring, developing, and leading senior technical talent in a complex, high-growth environment
• Deep technical fluency and ability to remain hands-on with architectures, APIs, data flows, integration patterns, security, reliability, and emerging technologies
• Experience partnering directly with senior customer executives, product leaders, and engineering leaders on complex, business-critical initiatives
• Demonstrated success connecting technical strategy to account growth, customer outcomes, and long-term partnerships
• Strong experience partnering with Product and Engineering to influence roadmaps and shape scalable product innovation
• AI-enabled approach to leadership and problem-solving with practical experience using AI tools
• Exceptional curiosity and learning agility exploring new technologies and business models
• Strong executive presence and communication skills
• Sound judgment to lead through ambiguity and make high-quality decisions in fast-moving environments
• Collaborative leadership style aligning stakeholders across Sales, Product, Engineering, and other teams
• Willingness to travel as needed

Benefits

Not specified in the provided posting.