Medical Assistant Resource Coordinator (ENT)

Quick Facts

• Role: Medical Assistant Resource Coordinator (ENT)

Description

The Medical Assistant Resource Coordinator manages the operational needs of the medical assistant staff for an ENT clinic. The coordinator assigns daily duties, manages clinical schedules, maintains inventory, and orders/purchases supplies within budget constraints, while also providing direct patient care. The role supports prior authorizations and provides leadership through coaching, mentoring, and staff training.

Responsibilities

• Coordinate daily department activities; advise and assist with special situations

• Monitor department operations and take action to ensure tasks and projects are completed efficiently

• Assist with scheduling of daily/monthly work to ensure adequate staffing levels; analyze and prioritize work

• Support operational changes to meet service needs, goals, and objectives

• Assess and communicate staff development needs

• Order supplies and equipment using PeopleSoft requisitions

• Provide direct patient care as a medical assistant

• Coordinate and monitor prior authorizations for medications and clinical procedures

• Assess and intervene in critical patient/staff/visitor situations and consult as needed

• Participate in hiring, performance review, mentoring/coaching, and workflow management

• Resolve complex or critical staff and customer issues with guidance as needed

• Anticipate staffing needs for upcoming clinic days and arrange coverage

• Facilitate routine monthly staff meetings

• Provide orientation, staff development training, and help coordinate educational/in-service/safety programs

Requirements

• Written proof of eligibility for one of the five approved certification exams (AAMA, AMT, NCCT, NHA, NRCMA)

• Complete one of the listed certifications within the first 6 months of employment (up to two test attempts)

• High school diploma or GED

• AHA-accredited Basic Life Support (BLS/CPR)

• Onboarding acknowledgement that certification must be attained within 6 months

• Strong computer skills

Benefits

• Comprehensive benefits supporting physical, emotional, and financial well-being and protection for unexpected life events (eligibility varies by employment classification)

• Sign-on bonus eligibility may apply depending on internal/re-hire status (details specified in the posting)