Senior Account Manager

Quick Facts

Role: Senior Account Manager (existing customers portfolio)

Focus: Account management, customer growth, and expansion opportunities in B2B

Description

You will take ownership of a portfolio of existing customers and act as a long-term partner for further development of the collaboration. The role focuses on understanding customers’ plans, investments, and organizational changes and then actively identifying expansion opportunities such as additional services, modules, integrations, or solution scope increases. You will lead commercial activities from proposal preparation to presentation, negotiation, and deal closure, while maintaining visibility in CRM and working closely with consultants, the delivery team, and development.

Responsibilities

• Own and grow an assigned portfolio of existing B2B customers
• Meet customers regularly to understand their situation, plans, investments, and internal changes
• Proactively identify opportunities for additional services, modules, integrations, and solution expansions
• Build relationships with day-to-day contacts and with decision-makers responsible for projects and budgets
• Co-plan with customers where the partnership should go in the next year or multi-year horizon
• Prepare proposals, present them, negotiate terms, and drive deals to closure
• Collaborate closely with IT consultants, delivery teams, development, and company leadership
• Track customer information, opportunities, and next steps in CRM
• Contribute your own ideas to improve account management and customer work processes

Requirements

• Approximately 5–10 years of experience in B2B sales or account management
• Experience selling complex solutions with longer sales cycles
• Experience managing larger, complex deals and negotiating with multiple stakeholder levels
• Ability to independently manage your work while partnering with technical colleagues
• English proficiency for everyday business and commercial communication
• No Identity Management knowledge required initially (but expected that you come from a complex B2B selling environment)

Benefits

• Czech-developed software product solving real needs of large organizations
• Customer portfolio across industries, including commercial companies, hospitals, and public institutions
• Existing customers with genuine opportunity to expand collaboration
• Small team (~30 people) with direct communication with leadership, developers, and consultants
• Room to propose ideas and meaningfully shape account management practices
• Collaboration with experienced IT consultants, developers, and system administrators
• Gradual training in Identity Management and the IdStory product
• Flexible working hours; hybrid option after onboarding
• Internal and external education
• 25 vacation days
• Financial bonuses
• Company laptop and favorable mobile plan
• Regular team activities (breakfast/lunch, BBQs, teambuilding, sports, after-work meetups)