Vice President, Product Management

Quick Facts

• Role: Vice President, Product Management (Patient Financial Experience)
• Focus: Multi-year product strategy, investment thesis, and P&L accountability for patient financial experience solutions

Description

Own the multi-year strategy, investment thesis, and P&L accountability for a Patient Financial Experience product portfolio spanning patient scheduling, estimates, payments, financial clearance, statements, charity care support, and collections optimization. Lead discovery rigor, launch excellence, and post-GA optimization while guiding mature tools and emerging AI-powered capabilities through the full product lifecycle. Serve as the internal and external face of the portfolio, translating market and customer insights into a prioritized investment roadmap.

Responsibilities

• Define and own a differentiated multi-year product strategy and investment roadmap
• Translate market dynamics, competitive intelligence, and customer insights into an innovation pipeline and OKRs
• Allocate investments across growth, optimization, and new opportunities
• Partner with Sales and Operations to drive portfolio P&L performance (revenue growth, margin, and retention)
• Partner with Finance, Sales, and Client Success on pricing/packaging, commercial performance modeling, and business cases
• Set standards for discovery rigor, launch excellence, and post-GA optimization
• Lead products through the lifecycle, including sunsetting products that no longer serve the market
• Build, develop, and retain a high-performing product management organization
• Ensure prioritized backlogs are aligned and translated into actionable engineering work, coordinating dependencies and roadblocks
• Measure and communicate outcomes and reprioritize to drive aligned OKRs
• Represent the portfolio with strategic customers and at industry conferences
• Maintain fluency in healthcare billing, consumer financial protection (e.g., CFPB, No Surprises Act, price transparency mandates), and charity care regulations

Requirements

• 12+ years in product management, with at least 5 years in senior leadership roles managing managers and owning multi-product portfolios
• Deep domain expertise in healthcare revenue cycle, patient access, patient financial services, or adjacent health IT
• Experience integrating AI capabilities into healthcare products at scale, including ML, LLM, and agentic solutions
• Experience leading products serving both enterprise buyers (health systems) and end consumers (patients)
• Proven ability to make P&L impact by driving revenue growth and cost savings
• Familiarity with HIPAA, No Surprises Act, CFPB, and applicable billing and consumer finance regulations
• Experience scaling a PM organization through significant growth (new product lines, geographies, or customer segments)
• Executive communication skills to influence C-suite internally and present to health system leadership externally

Benefits

• Comprehensive executive-level total rewards package
• Flexible time off including unlimited vacation, volunteer time off, and 12 paid holidays
• Core benefits including medical, dental, vision, and matching 401(k)
• Variable pay opportunity