IT Systems Administrator

Quick Facts

• Permanent position in Heidelberg (full-time or part-time with at least 85%)
• Modern IT infrastructure and IT projects
• 30 days of vacation plus additional days, flextime, and partial mobile work
• Focus on reliable operations, automation, and process optimization

Description

You will support the operation, configuration, and administration of the organization’s IT landscape, including client environment, peripherals, VoIP telephony, and media technology. The role includes 1st- and 2nd-level support with ticket-based change management, as well as centralized software distribution and automated installation processes. You will also lead client and mobile device rollouts, keep documentation up to date, and ensure smooth event technology.

Responsibilities

• Receive, categorize, analyze, and track problem and service requests in 1st- and 2nd-level support; manage changes via the ticketing system
• Assist with operating, configuring, and administering the IT environment (clients, peripherals, VoIP, and media technology)
• Administer centralized software distribution and automate installation workflows
• Conduct client and mobile device rollouts
• Create and maintain documentation for the IT landscape
• Ensure reliable and efficient technology use during events

Requirements

• IT training or comparable qualification
• Several years of experience administering Windows systems and Microsoft 365
• Experience with software distribution (ideally baramundi)
• Practical exposure to other IT areas such as AI prompt engineering, media technology, IT purchasing, networking, firewalls, and working with macOS clients
• Strong interest in developing and optimizing IT processes
• Very good German and good English skills
• Independent, structured, and reliable working style; responsibility, teamwork, and engagement

Benefits

• Permanent employment and flexible working options (flextime; partial mobile work)
• 30 days of vacation and additional free days
• Individual further training opportunities, short decision paths, and room for responsibility
• Subsidies, employer contributions (company savings), company pension plan
• Subsidized meals and free parking with bicycle spaces and charging options