IT Support Specialist and Application Administrator

Quick Facts

• Role: IT Support Specialist and Application Administrator

• Contract: Long-term employment (unlimited/permanent)

Description

You will provide IT support and application administration for core business applications (e.g., iTWO, MS Office, Autodesk products) and act as the first point of contact for employees’ IT issues. You will administer the Microsoft environment, support users with tools and hardware/software solutions, and collaborate with external cloud and software providers. You will also identify optimization opportunities (e.g., cloud services, MDM), participate in IT projects, and evaluate IT needs including cost monitoring and invoice review.

Responsibilities

• Administer and maintain core applications (iTWO, MS Office, Autodesk) including IT component replacement and maintenance

• First-level support for employee IT problems and guidance on using core applications and other IT products

• Coordinate with external IT partners (especially cloud and software providers)

• Identify strategic optimization measures and support their implementation (e.g., cloud services, MDM)

• Participate in additional IT projects such as new software solutions and manage them accordingly

• Assess hardware and software requirements; manage cost monitoring and support invoice review

Requirements

• Completed IT vocational training (e.g., Fachinformatiker, IT-Systemelektroniker) and prior IT support experience

• Confident with Microsoft environment including Office 365 cloud services

• Experience administering complex network infrastructures, VPN, and WLAN

• Familiar with Microsoft Office; ideally capable of programming Excel macros independently

• Experience with common construction-industry software (e.g., iTWO) or ability to learn new software quickly and reliably

• Analytical mindset to detect problems and improvement potential

• Strong communication with internal and external contacts; very good German and good English

• Pragmatic, solution-oriented and able to work independently and responsibly

Benefits

• Long-term permanent position

• Good onboarding and cross-team collaboration

• Support for further training

• Team events and sports events for the whole company team