Health System Specialist

Quick Facts

• Role: Health System Specialist (Direct Hire)

• Schedule: 0700–1530 or 0730–1600

• Location/Travel: Medical Treatment Facility Oceana (Virginia Beach, VA) with travel to Dam Neck Clinic and Tricare Prime Clinic (Virginia Beach)

Description

Supports clinic operations across patient administration, referral management, access to care, and clinical practice/administrative management. Utilizes DHA-approved clinical, financial, workload, scheduling, and health information systems to collect, analyze, validate, and report operational data. Develops reports and dashboards, monitors access-to-care and resource utilization metrics, and serves as a technical resource for business operations initiatives.

Responsibilities

• Support clinic operations: patient administration, referrals, and access-to-care practices

• Manage scheduling and operational workflows: appointment scheduling, provider template utilization, empanelment, workload, productivity, and operational performance

• Apply DHA/MTF/Branch Clinic policies, procedures, and business operations standards

• Build recurring and ad hoc reports, dashboards, briefing materials, and workload/access-to-care/provider-template analyses

• Implement and monitor administrative processes and internal controls to improve accountability and efficient clinic operations

• Collect and analyze operational data using DHA-approved health information systems

• Monitor access-to-care, workload, productivity, and resource utilization measures; recommend improvements

• Track licensure/certification/credentialing readiness to support provider availability and operations

• Coordinate with clinic leadership and responsible offices to address operational concerns

• Support implementation of initiatives related to automated health information systems, scheduling optimization, access-to-care standards, and provider template management

• Serve as a technical resource for access-to-care practices and clinic business operations planning

• Identify training needs and assist with education/orientation related to access-to-care standards, scheduling, provider templates, performance reporting, and system functionality

Requirements

• U.S. citizenship

• Eligibility to obtain and maintain a Secret security clearance (background investigation and credit check required)

• Obtain and maintain required immunizations/vaccinations (unless exempted by a licensed physician)

• Mission essential: able to report/remain at work during emergencies

• Ability to travel to Dam Neck Clinic and Tricare Prime Clinic (Virginia Beach)

• Specialized experience (1 year) OR qualifying education (Ph.D./doctorate or equivalent) OR 3 years of higher-level graduate education in specified health/public administration fields OR an education/experience combination meeting the percentage calculation

• Male applicants born after Dec 31, 1959 must complete Selective Service Pre-Employment Certification Statement

• Provide proof of U.S. citizenship

Benefits

A comprehensive federal employee benefits package is available; eligibility depends on the type of position and whether the role is full-time, part-time, or intermittent.