Health System Specialist

Quick Facts

• Remote role (100%): work from a secure, distraction-free home-based workspace outside the local commuting area of a parent station, with reliable high-speed internet.

• Travel: periodic travel to the closest VA Medical Center or VA Outpatient Clinic for equipment issuance and as needed for technical support.

• Work schedule: Monday–Friday, 8:00 am–4:30 pm EST (tour subject to change based on program needs).

Description

The Health Systems Specialist supports the Veterans Crisis Line system of care by ensuring program content and practices remain current, compliant, and consistent with internal and external regulatory standards. The role provides expert consultation across program development and continuous improvement and helps develop communication and information-dissemination tools for VCL levels.

Responsibilities

• Facilitate integration into, and ongoing collaboration with, the established VCL system of care.

• Collaborate with agencies within and outside VA to ensure program content and practices are current and compliant with VHA/VCL and external regulatory standards while maintaining service fidelity.

• Provide expert consultation for policy, SOPs, training curriculum, service delivery, program evaluation, and recruitment/hiring by using evaluation data and synthesizing information from multiple sources.

• Partner with external research and practice leaders to create, execute, and evaluate innovative, evidence-based practices that advance the field.

• Develop and deliver presentations, job aids, and other materials to educate and disseminate information about services at all VCL levels with strong command of English grammar, spelling, and punctuation.

• Provide coaching and consultation, including training, program evaluation, and quality assurance programming aligned to VCL regulations to ensure supervision quality and practice consistency.

• Collaborate with researchers and program evaluators to move forward VCL work products.

• Support leadership and external partners to implement innovative practices while maintaining gold-standard Veteran safety practices.

Requirements

• U.S. citizenship.

• Completion of all required hiring steps, including an online assessment.

• Selective Service registration required for males born after 12/31/1959.

• Subject to background/security investigation.

• Successful completion of online onboarding and use of acceptable, REAL ID-compliant identification as applicable.

• Participation in the seasonal influenza vaccination program.

• Serve a 1-year probationary period or 2-year trial period.

• Meet the Individual Occupational Requirement for Health System Administration Series 0671 through education and/or specialized experience.

• For GS-12: 1 year of specialized experience equivalent to GS-11 in the normal line of progression, meeting at least 3/5 of the qualifying experience examples.

• If currently a Federal employee: meet time-in-grade requirements (e.g., GS-12 requires 52 weeks at GS-11 within the past 52 weeks).

Benefits

Comprehensive U.S. government benefits package for eligible employees; eligibility depends on the type of position and hours.