Senior Guest Services Representative

Quick Facts

• Position: Senior Guest Services Representative (regular part-time)
• Hours: guaranteed 20 hours/week; may work up to 40 hours/week
• Location: Lodging Facility on Keesler Air Force Base

Description

As a Senior Guest Services Representative, you support daily front desk and guest services operations. You handle reservations, check-in/check-out, billing and payments, update automated systems, run night audit tasks, and resolve routine guest issues while escalating unresolved complaints. You also help train new team members and maintain required standards for quality, safety, and customer service.

Requirements

• Must be at least 18 years of age
• Must complete drug testing (random testing required)
• Must successfully complete a background investigation with favorable results
• Qualifying experience using automated systems/PMS and performing front desk duties (reservations, room assignments, checkout procedures, cashier reports)
• Prior experience leading others is highly desirable
• Education cannot be substituted for experience
• Direct deposit required; must complete E-Verify
• Must be able to provide REAL ID (or approved document combination) for installation access
• Male applicants born after Dec 31, 1959 must be registered for Selective Service

Benefits

• Eligible for annual leave and sick leave (part-time regular)
• Eligible for benefits including health/life insurance, 401(k), and NAF retirement