SolarWinds Engineer

Quick Facts

• Role: SolarWinds Engineer

• Work style: Remote

• Contract length: Long-term contract

Description

Configure, manage, and maintain SolarWinds monitoring to ensure network and system performance and availability. Monitor alerts, respond to incidents, tune configurations, and produce reports, while integrating SolarWinds with other IT management tools. The role also emphasizes integrating ScienceLogic with SolarWinds and related OEM tools for event management, building ScienceLogic service maps/topology, and delivering custom monitoring, dashboards, and SLA reporting.

Responsibilities

• Configure, manage, and maintain SolarWinds monitoring
• Monitor alerts and respond to incidents to minimize downtime
• Optimize SolarWinds configurations for monitoring efficiency and accuracy
• Generate reports on network performance, system health, and incident resolution
• Integrate SolarWinds with other IT management tools and platforms
• Troubleshoot SolarWinds issues and problems within integrations
• Maintain comprehensive documentation of SolarWinds configurations and procedures
• Provide training and support to IT staff on SolarWinds usage
• Continuously improve the monitoring setup using best practices
• Coordinate with SolarWinds support and other vendors to resolve complex issues and keep tools up to date
• Integrate ScienceLogic with SolarWinds and DB/storage/backup OEM tools for event management (and make ScienceLogic Manager)
• Create custom monitoring, event policies (including suppression), and event correlation in ScienceLogic
• Build service maps and relationship topology in ScienceLogic
• Integrate with ITSM tools (preferably ServiceNow/BMC Helix) for CMDB, incident, and change requests
• Develop custom dashboards to monitor and alert for critical business applications
• Develop custom SLA reports when out-of-the-box reports are insufficient
• Use basic Python and/or low-code/no-code scripting for custom monitoring and runbook automation
• Use MySQL knowledge and queries to fetch backend data
• Install and upgrade ScienceLogic on premises
• Integrate and monitor public cloud environments (Azure, AWS, Google Cloud Platform) with ScienceLogic
• Provide periodic off-hours on-call support for escalations in production and preproduction

Requirements

• Experience configuring and managing SolarWinds monitoring tools
• Ability to monitor alerts and respond to incidents
• Experience tuning SolarWinds configurations for efficiency and accuracy
• Experience integrating SolarWinds with other IT management tools/platforms
• Strong troubleshooting skills for SolarWinds tools and integrations
• Ability to maintain documentation for configurations and processes
• Experience training/supporting IT staff
• Highly proficient in ScienceLogic custom monitoring, event policy creation, event suppression, and event correlation
• Highly proficient in creating service maps and relationship topology in ScienceLogic
• Integration experience with ITSM tools, preferably ServiceNow or BMC Helix for CMDB, incident, and change requests
• Ability to develop custom dashboards and alerts for critical business applications
• Ability to create custom SLA reporting
• Basic Python or low-code/no-code scripting knowledge for monitoring and runbook automation
• MySQL knowledge and query writing to fetch backend data
• Experience installing/upgrading ScienceLogic on premises
• Experience integrating/monitoring Azure/AWS/Google Cloud with ScienceLogic
• Availability for periodic off-hours on-call support

Benefits

• Long-term contract
• Remote work
• Periodic off-hours on-call support for production and preproduction escalations