Customer Engagement Director

Quick Facts

• Role: Customer Engagement Director (Real Estate & Workplace Services)

Description

Lead customer engagement and partner relationship orchestration for Real Estate & Workplace Services, ensuring a unified, proactive experience across external partners, customers, and landlords. You will connect subject matter experts, the physical campus, and Salesforce products by building engagement tracking, coordinating follow-ups, and quantifying impact on the sales motion. You will also partner with Communications to develop and govern the Customer Zero story using data-backed proof points.

Responsibilities

• Coordinate a unified one voice approach across account teams and internal REWS functions.

• Engage the right SMEs for tours, presentations, and high-stakes meetings.

• Manage external hosting on the campus to strengthen strategic relationships.

• Support Customer Zero storytelling with communications and tech partners, aligned to real estate needs.

• Establish global narrative governance; standardize messaging/terminology and maintain narrative pillars across locations.

• Use real-time metrics (e.g., energy savings, ROI on agentified tools, employee experience, facilities innovations) as proof points for Sales.

• Build and maintain engagement tracking tools/frameworks and a single source of truth for engagement history and discussion topics.

• Track meeting outcomes and pending action items to ensure accountability.

• Create a formal mechanism to funnel campus customer insights back to Product and Engineering.

• Document time/resources spent on sales support and produce ROI impact reports.

Requirements

• 12+ years of experience in customer engagement, strategic program management, or business operations in a fast-paced corporate environment.

• Highly organized, proactive self-starter able to connect the dots across complex projects.

• Proven ability to align diverse high-level stakeholders in a matrixed organization.

• Experience presenting to customers, external partners, and senior internal stakeholders.

• Baseline understanding of the sales lifecycle and experience supporting account teams.

• Data-driven mindset with a track record building/maintaining engagement tracking and follow-up accountability tools.

• Strong understanding of AI-driven workplace solutions and digital tools, with ability to translate technical features into business value.

Benefits

• Time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.