L1 IT Support Administrator (with L2 Exposure)

Quick Facts

• Role: External IT Administrator / 1st Level Support with exposure to L2
• Work mode: 100% home office (mostly remote); occasional onsite visits in Prague and surroundings
• Schedule: 8:00–17:00 with a 1-hour lunch break
• Engagement: Long-term cooperation on a trade license (IČO)

Description

You will resolve IT incidents and fulfill IT requests for small and medium business clients, primarily through phone, email, and remote access. The position covers administration of core technologies including Windows servers, Active Directory, Office 365, virtualization (VMware/Hyper-V), Fortigate/firewalls, and related network/security services. You will also document solutions and coordinate with internal 2nd/3rd level support for escalations and consultations.

Responsibilities

• Handle L1 IT incidents and requests for contract clients (SMBs)
• Provide end-user support via helpdesk channels (phone, email, remote connection)
• Install, reinstall, and service end-user devices (PCs, laptops, printers) during occasional Prague-area onsite visits
• Manage and configure virtualization, Windows Server, Active Directory, Office 365, Fortigate, network services, security certificates, and monitoring
• Document solutions and maintain an internal knowledge base
• Collaborate with the internal team and consult L2/L3 support

Requirements

• Good knowledge of Windows systems (desktop and server)
• Orientation in Active Directory, GPO, and Office 365
• Basic knowledge of networking services (DNS, DHCP, IPv4, VLAN)
• Experience with virtualization (VMware, Hyper-V) at least at administration level
• Knowledge of firewalls and security solutions (ideally Fortigate)
• Experience with installation and servicing of end-user devices (PCs, laptops, printers)
• Ability to communicate with users clearly and supportively
• Independence, responsibility, and follow-through
• Advanced English (minimum B2)
• Driver’s license category B and own car (fuel and vehicle depreciation are reimbursed)

Benefits

• Long-term stable cooperation with a fair, non-bureaucratic environment
• 100% home office with online support from the team
• Compensation for fuel (PHM) and vehicle depreciation for onsite visits in Prague
• Modern IT technologies and tools
• Training and support from a team of 25 technicians
• Mentoring and opportunity to learn from experienced L2/L3 technicians
• Career growth: potential move to L2/L3 or leadership of smaller projects
• Stable long-term work availability