IT Support Specialist (L1–L2) - On-site / Remote

Quick Facts

• Role: IT Support Specialist (L1–L2) for on-site and occasional remote support
• Location: Prague (modern offices in Prague 2); remote occasionally
• Scope: End-user IT support + Dragon Cloud support (virtualization and Office 365 administration)

Description

You will provide complete IT support for selected clients, handling employee requests by phone, in person, and email through a helpdesk system. You will also support Dragon Cloud customers by preparing and installing virtual Windows servers, collaborating on ERP migrations, managing users/permissions, and installing printers and scanners. The job includes Office 365 tenant administration and ongoing server maintenance and updates.

Responsibilities

• Receive and register user requests (phone, in person, email) in a helpdesk system
• Resolve requests independently or with team support
• Install and hand over new devices to employees
• Monitor and manage Wi‑Fi networks
• Deploy Office apps, printers, and additional applications for employees
• Proactively address daily user needs and participate in internal IT projects
• Prepare and install virtual Windows servers for accounting and ERP systems
• Coordinate with ERP implementers during system migrations
• Set up users and permissions on servers
• Install and set up printers and scanners for server work
• Install and configure Office 365 for servers and user workstations
• Administer and configure the Office 365 tenant
• Manage running servers and perform updates

Requirements

• Prior experience in IT support
• Basic knowledge of installing and administering Windows servers
• Knowledge of installing and administering Windows end-user workstations
• Mac environment knowledge is an advantage
• Basic Office 365 administration and deployment
• Strong communication skills
• Ability to work with everyday users (listen, understand, act)
• High independence and ability to find solutions

Benefits

• Portfolio of long-term clients with strong relationships
• Interesting and varied work
• Pleasant environment in modern offices (Prague 2)
• Full-time employment; optional cooperation on an independent contractor basis if suitable
• Onboarding and training with an experienced colleague
• Professional development and education
• Chance to join a progressive IT team and participate in IT projects
• 3 sick days + occasional limited Home Office
• Multisport card
• Meal allowance