Change Coordinator

Quick Facts

• Role: Change Coordinator (Networks)

• Work model: 100% remote

• Languages: English and German

• Contract: B2B; through June 2027 with possible extensions

• Start: ASAP

• Rate: up to €40/hour net + VAT

Description

Provide steering and coordination of change requirements for the Networks department within the existing change management process. Review and approve changes (impacts, risks, and dependencies), run weekly CAB meetings with English documentation, and ensure risk-reducing change measures such as testing and rollback/fallback plans are documented. Coordinate changes across organizational units and customers, including support for emergency changes.

Responsibilities

• Review, coordinate, and approve change requirements for your Networks area of responsibility

• Organize, prepare, moderate, and document weekly Change Advisory Board (CAB) meetings (meeting and documentation language: English)

• Ensure high-quality change planning and coordination to minimize implementation risks

• Professionally evaluate changes (impacts, risks, dependencies) and approve or reject

• Ensure complete change documentation including risk-reducing measures (tests, fallback/rollback plans, validation)

• Plan or assess changes considering the overall technical context (dependencies, maintenance windows, competing changes)

• Coordinate changes with other organizational units and customers; identify, avoid, and resolve inconsistencies and scheduling conflicts

• Initiate improvements to the change process with the process owner when required (e.g., standard changes)

• Participate in emergency changes and represent in the change process

• Report relevant key figures (e.g., change success rate, emergency changes) to the process owner

Requirements

• Fluent English and German (written and spoken)

• Sound ServiceNow knowledge in Change Management

• Very good understanding of ITIL processes, especially Change Management

• Strong communication and moderation skills

• Assertiveness and decisiveness

• Knowledge of Networks/Firewall and understanding of technical impacts

• Analytical thinking and strong risk awareness

• Experience coordinating with different organizational units and customers

• Independent, structured way of working

Benefits

• 100% remote work

• B2B assignment; expected duration until June 2027 with possible extensions

• Laptop provided