Salesforce Administrator/Developer (L2/L3 Support)

Quick Facts

• Role: Salesforce Administrator/Developer (L2/L3 Support)

• Experience: 5+ years with Salesforce

Description

We are seeking a Salesforce Administrator/Developer with at least 5 years of Salesforce experience to translate business needs into effective Salesforce solutions. You will work with stakeholders to gather requirements, implement solutions using declarative features, support testing cycles including UAT, and provide L2 & L3 support for Salesforce tickets. The role includes incident handling, root cause analysis, ensuring data quality, and creating user documentation and training materials.

Responsibilities

• Collaborate with internal stakeholders and Product Owners to gather, clarify, and size requirements

• Translate business needs into Salesforce solutions using declarative features

• Implement end-to-end Salesforce solutions through declarative tools

• Support testing cycles, including user acceptance testing (UAT)

• Work with Architects and Developers to clarify functional needs for complex requirements

• Manage incidents and perform problem-solving and triage

• Provide L2 & L3 support for Salesforce tickets including resolution

• Conduct root cause analysis and identify defects

• Ensure data quality and integrity within Salesforce

• Create user documentation and training materials

Requirements

• 5+ years of experience with Salesforce technology

• Bachelor’s degree or equivalent in Computer Science or related field

• Strong ability to clarify business needs

• Expertise in configuration, data modeling, and user management

• In-depth knowledge of Salesforce security model

• Hands-on experience with Flows and data management

• Ability to understand backend and front-end development processes

• Familiarity with Scrum and agile methodologies

• Commitment to best practices in configuration and development

• Excellent verbal and written communication skills in English

Benefits

• Collaborative work in a newly established capabilities center

• High-paced, dynamic environment