Salesforce Service Cloud Developer (Apex/LWC)

Quick Facts

• Role: Salesforce Service Cloud Developer (Apex/LWC)

Description

You will develop and maintain a Salesforce Service Cloud environment that supports customer service and service desk processes. You will enhance CRM functionality, optimize case/ticket handling workflows, and integrate Salesforce with internal and external systems using REST/SOAP APIs and middleware—while ensuring data quality, performance, and consistency.

Responsibilities

• Develop and configure Salesforce Service Cloud using Apex, Lightning Web Components (LWC), SOQL, and Salesforce Flow
• Design and optimize case handling processes (intake, assignment, routing, escalation, resolution)
• Create, deploy, and maintain Salesforce integrations with internal and external systems via REST/SOAP API and middleware
• Diagnose production issues, prepare unit tests, and support deployments
• Collaborate with Customer Service, Sales, Operations, and IT teams to improve service processes
• Ensure consistent customer data and align technical solutions to business needs

Requirements

• Minimum 5 years of practical Salesforce development experience, including Service Cloud
• Very strong knowledge of Apex, SOQL, LWC, and Salesforce Flow
• Practical knowledge of Service Cloud features, especially Case Management, Service Console, and customer service automation
• Experience designing and delivering integrations between Salesforce and external systems
• Ability to independently analyze business requirements, design technical solutions, and implement them in Salesforce
• Good communication skills and experience working with business stakeholders and technical teams
• Availability for working hours that cover the US Eastern Time zone (Pittsburgh)
• English knowledge enabling smooth communication in an international environment

Benefits

• Access to local and international projects (clients from France, Germany, Portugal, the UK, and Benelux)
• Career development support: training, technical certifications, conference participation, funded language classes and soft-skill training up to 2,000 PLN
• Flexibility in collaboration format (employment contract or B2B)
• Referral bonus up to 6,000 PLN
• Fully covered Medicover healthcare card
• Multisport card
• Regular team events and gifts
• Mobile program
• Long-term collaboration