Product Owner, Customer Journey

Quick Facts

• Role: Product Owner (Customer Journey)

• Focus: Digital customer journey, especially application flow and customer portal

Description

You will be responsible for the continuous development of the digital customer journey—driving alignment between customer needs and business goals. You will analyze, structure, and coordinate requirements with relevant specialist departments, developers, and UX/UI designers, and maintain the roadmap/backlog with other Product Owners. You will also support delivery by tracking progress, participating in testing and releases, and using user data, customer feedback, and market trends to identify optimization opportunities.

Responsibilities

• Continuously develop the digital customer journey, especially the application flow and customer portal

• Bring together customer needs and company objectives

• Analyze and structure requirements and coordinate with specialist teams, developers, and UX/UI

• Plan and maintain roadmap and backlog with other Product Owners; prioritize requirements

• Support implementation with the team; track development progress; ensure quality through test and release support

• Analyze user data, customer feedback, and market trends and derive optimization potential

Benefits

• Secure job in a growing, international environment

• Hybrid work model with up to three home-office days per week after onboarding

• Deutschlandticket

• Restaurant vouchers

• Training budget and individual development opportunities

• Hansefit and JobRad

• 30 vacation days plus an additional health day

• Office dogs are welcome