Customer Service & HR IT Support Team Lead

Quick Facts

• Role: Customer Service & HR IT Support Team Lead

Description

You will lead and support the HR IT Support team to achieve high performance levels and customer satisfaction. You will organize day-to-day operations, ensure delivery of services in line with quality requirements, policies, and KPIs, and drive continuous training and capability development.

Responsibilities

• Motivate, coach, and support the HR IT Support team

• Continuously develop the team through training and skills growth

• Organize daily operations and ensure service delivery, quality standards, policies, and KPIs

• Identify optimization opportunities, derive appropriate measures, and implement them

• Provide precise, targeted reporting to supervisors and manage communication with the client

Requirements

• Successfully completed vocational training

• High leadership capability, communication skills, and integrity

• Business-minded thinking, empathy, and reliability

• Structured, organized, solution-oriented working style

• Demonstrated experience in people management, plus strong moderation and presentation skills

• Very good knowledge of MS Office applications and good English skills

• IT experience is desirable

Benefits

• Permanent position (unbefristet) and full-time employment

• Flexible working arrangements (time, location, work model)

• Health and sports offers

• Childcare placement service

• Employee discounts

• Time and space for creative work

• Social counseling and support services for care needs placement service