IT Operations Service Management Team Lead

Quick Facts

• Role: IT Operations / Service Management Team Leader

Description

Lead a cross-functional IT Operations team and drive the development of the IT service portfolio. You will ensure high-quality IT services for the business, manage Service Management topics including SLAs, and foster a culture of continuous improvement. You will collaborate with IT and business leaders on strategic initiatives and help shape the organization’s IT service direction.

Responsibilities

• Manage a cross-functional IT Operations team

• Develop and manage the Service Portfolio

• Support team competence development and build a continuous improvement culture

• Ensure high-quality IT services delivered to the business

• Manage Service Management topics, SLA-related areas, and service development

• Collaborate with IT and business leaders on strategic initiatives

• Co-create the direction for IT service development in the organization

Requirements

• Experience managing an IT team

• Experience in IT Service Management, Service Delivery, or IT Operations

• Ability to develop services, processes, and collaboration standards with the business

• Experience building engaged and effective teams

• Very good communication and leadership skills

• Good command of English

Benefits

• Opportunity to have a real impact on IT service development and delivery standards through team and process leadership