Business Analyst, Employee Retirement Benefits

Quick Facts

• Role: Business Analyst for employee retirement benefits (bAV)
• Focus: End-to-end process and system improvement (application, administration, payout)

Description

You will design and improve processes and systems for employee retirement benefits (bAV) and support topics from functional conception through go-live in customer service. Working in an agile squad, you analyze pain points and optimization opportunities, translate business needs into process, interface, and system requirements, and validate changes through testing and approvals. You will also support bAV customer service and operational interfaces with functional questions, system errors, and release communications.

Responsibilities

• Shape and take ownership of processes for application, administration (in-force), and payout together with business and IT specialists
• Analyze pain points and develop and implement measures to improve and digitize bAV processes, especially in Life Factory
• Support product development from initial idea by evaluating process requirements, interfaces, and system dependencies
• Translate functional requirements into functional specifications and delta concepts, align with involved interfaces, and accompany technical implementation
• Plan and execute functional tests; assess impacts of system changes; support functional sign-offs and production go-live approvals
• Support bAV customer service and operational interfaces for functional questions and system errors; communicate releases via training and information

Requirements

• Completed degree in insurance business, business administration, or business informatics, or a comparable commercial qualification (e.g., insurance and finance professional)
• Professional experience in bAV (application, administration, payout) and knowledge of those processes
• Ideally experience with a bestandsverwaltung system such as Life Factory
• Ability to explain complex matters clearly and develop shared functional understanding
• Understanding of how user interfaces, data, and system logic interact; systematic root-cause analysis
• Willingness to work with digital tools such as Jira and Planisware
• Ability to prioritize independently, manage effort/dependencies, and communicate timeline risks early
• Ability to assess end-to-end processes, identify error sources and improvement potential, and evaluate solutions against quality criteria
• Openness to challenge established ways of working and interest in expanding critical understanding of AI and its limits

Benefits

• Up to 60% home office and flexible working hours (6:00–21:00)
• Flexitime account
• Opportunity to work from abroad
• On-site cafeteria, modern campus with ergonomic workplaces
• Fitness and health offerings
• Employee retirement benefits and financial advantages
• Further training
• Family-friendly offers