Senior Service Engineer

Quick Facts

• Role: Senior Service Engineer (remote; covering Central & Northern Germany)

• Reporting line: Area Service Manager

• Incentive: Eligible for bonus or incentive pay

Description

Provide on-site maintenance, repairs, troubleshooting, upgrades, and remote technical support for advanced microscopy systems and a broad portfolio of instruments. Deliver high-quality, cost-effective, and timely customer service while meeting revenue and utilization targets. Improve product reliability by capturing field insights and coordinating with Product Service Specialists and service/business teams.

Responsibilities

• Perform on-site maintenance, repairs, troubleshooting, and upgrades; provide remote technical support

• Resolve customer issues quickly to support high customer satisfaction

• Achieve revenue and utilization targets

• Improve product reliability by providing technical feedback and sharing field insights

• Follow service processes and documentation standards

• Collaborate with Sales and Shared Services; support training and knowledge transfer

Requirements

• Completed technical vocational training with at least 2 years of advanced technical specialization plus several years of relevant professional experience, or technical vocational training with extensive Field Service Engineer experience

• Strong communication skills

• Methodical problem-solving and excellent self-organization

• Extensive product knowledge

• Strong IT skills (SAP R/3 and Microsoft Office)

• Good written and verbal English proficiency

• Ability to travel 80% of the time, including overnight travel within the territory or to other locations

• Valid drivers license with an acceptable driving record

• Ability to lift, move, or carry equipment up to 30 kg

• Experience with aftermarket service operations

• Strong commercial mindset and ability to identify customer needs and business growth opportunities

• Proficiency with relevant business and service management systems

Benefits

• Bonus or incentive pay eligibility