CRM Business Analyst (BSI Customer Suite)

Quick Facts

• Role: CRM Business Analyst (BSI Customer Suite)

• Focus: Bridge between business and IT for building and improving the BSI Customer Suite CRM sales platform

Description

You will support the creation and further development of the BSI Customer Suite as a strategic central sales platform for internal and external sales. In this role, you act as the link between the business department and IT, turning sales needs into clear requirements and testable outcomes within the CRM.

Responsibilities

• Capture, structure, and prioritize sales requirements
• Translate requirements into user stories, acceptance criteria, and functional specifications
• Develop and evaluate solutions with a focus on sales value and process consistency
• Ensure end-to-end process design in the CRM system
• Steer functional implementation and align closely with IT and business teams
• Plan and conduct functional tests, including UAT, to ensure system quality
• Coordinate releases and further development, including prioritization of requirements and defects
• Work with key users to ensure practical usability and acceptance

Requirements

• Several years of experience as a Business Analyst, Product Owner, or a comparable CRM-adjacent role
• Very good understanding of sales and customer processes, ideally in insurance or financial services
• Experience in requirements engineering, process design, and functional test management
• Ability to evaluate technical solutions from a business perspective and translate them into practical use
• Basic understanding of modern CRM and low-code platforms
• Structured, analytical way of working and strong process affinity
• Communication skills and confident collaboration between business and IT

Benefits

• Permanent employment (unlimited contract), full-time
• Flexible working hours (6:30–20:00) with flex-time
• Option for mobile working
• Individual further training and development opportunities
• Health promotion offers (company sports groups, company fitness via moveraround, and bike leasing)
• Good work-life balance for family and career
• Company restaurant with regional products
• Fair and equal treatment of all employees