IT Administrator (User and Services)

Quick Facts

• Role: IT Administrator (User and Services)

Description

You will manage Windows client environments and provide IT user support via ticket handling and troubleshooting. The position includes employee onboarding, printer and printer server administration, Microsoft user rights management, and support for inventory hardware and asset management. You will also maintain documentation, coordinate with external service providers, and support project work.

Responsibilities

• Onboard new employees (set up new workstations, instruct employees)

• Analyze, categorize, and process incoming requests in the ticketing system

• Continuously document reported issues and solutions

• Create technical documentation and guides

• Set up and administer Windows clients

• Administer printers and the printer server

• Grant user rights in the Microsoft environment

• Administer warehouse hardware, asset management, and various network components

• Manage support with external service providers

• Participate in project work

Requirements

• Completed IT training

• Knowledge of Windows client environments and common client operating systems

• Experience with server administration and Windows system and network administration

• Strong technical understanding

• Good English skills (verbal and written)

• Quick comprehension, independent work, teamwork, and flexibility