IT Service Owner – Cloud

Quick Facts

• Role: IT Service Owner – Cloud (full-time; part-time possible)
• Location: Berlin or Würzburg

Description

Own and continuously optimize cloud services across their entire lifecycle with end-to-end responsibility for service quality and operations. Translate requirements from business units into technical and organizational solutions, prioritize for maximum benefit, and coordinate closely with stakeholders. Perform evaluations and reporting and ensure reliable cloud operations.

Responsibilities

• Steer and continuously optimize cloud services across the entire lifecycle (end-to-end responsibility)
• Translate business requirements into technical and organizational solutions; prioritize for the greatest possible benefit; align with stakeholders
• Own quality and cost management of cloud services, including KPI/SLA monitoring, budget oversight, cost and process optimization, market analyses, coordination of cloud service further development, and backlog maintenance
• Conduct evaluations and reporting and take responsibility for reliable operations

Requirements

• Completed university degree (Diplom (FH), Bachelor, or equivalent), preferably in (business) informatics, engineering, or business administration with a focus on IT management or service management
• Alternatively: equivalent IT qualification or IT training (e.g., Fachinformatiker/in) with relevant professional experience or at least five years of IT practice or project/process management experience
• Analytical, structured, and highly careful working approach
• Reliability and ability to enforce decisions
• Fluent German skills in writing and speaking
• Preferred: Experience in large/complex IT organizational structures, cloud fundamentals and their operating models, and prior experience as project lead or service/product owner
• Preferred: Experience with agile frameworks such as Scrum or Kanban

Benefits

• Responsible and varied role with high societal relevance (shaping digitalization and cloudification of public administration)
• Flexible, family-friendly working hours; after onboarding, alternating on-site and mobile work possible
• Supportive, collegial work environment
• Training and continuing education opportunities
• Support for balancing work and family
• Benefits under corporate health management